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2274
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Wed April 4, 2007
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No recommendations
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supersize
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Description:
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Most ESI phone systems include built-in automatic call distribution (ACD). While that’s always been an easy-to-use boost to any office’s productivity, ESI has now made it easier still — with VIP ACD.
As is true for other members of ESI’s VIP family of PC applications for use with Microsoft Outlook, VIP ACD’s has a familiar, intuitive Windows user interface is intuitive. This requires less training for supervisors and agents. VIP ACD helps your business:
* Monitor ACD performance using real-time department and agent status.
* Manage quality and maintain agent effectiveness using VIP ACD’s built-in communication tools in coordination with users of VIP Professional-compatible applications.
* Use historical statistical reports to review summary and detailed information, and export data to other applications.
VIP ACD also provides:
* Secure text-messaging
* Auto-recording capability**
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